Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and Nowaffl LLC, a Wyoming limited liability company with its registered address at 30 N Gould St Ste R, Sheridan, WY 82801, USA ("ChillDog", "we", "us", or "our"). They govern your use of the ChillDog mobile application, the chilldog.app website, and any related services (together, the "Service").

By creating an account, downloading the app, or using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, both of which are incorporated into these Terms by reference. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian, and only a person of legal age may purchase a subscription. The Service is offered and directed to users in the United States.

3. The Service

ChillDog is an AI-powered coaching app that provides educational content, personalized training plans, and an AI chat coach to help dog owners work on separation anxiety and related behavior. The Service is an informational and educational tool for you, the owner. It does not treat, diagnose, or care for your dog, and results depend on your own consistent implementation.

4. AI-Generated Content

The coaching chat and generated plans are produced by artificial intelligence. When you use these features, you are interacting with an AI system, not a human trainer, behaviorist, or veterinarian.

AI output may be inaccurate, incomplete, or inappropriate for your situation, even when it appears confident, detailed, or specific. You must use your own judgment before acting on any output, and you should not rely on output as a sole source of truth or as a substitute for professional advice. Because of how AI models work, output may not be unique, and other users may receive similar or identical output.

5. Not Veterinary or Professional Advice

The Service does not provide veterinary advice, diagnosis, or treatment. No veterinarian-client-patient relationship (VCPR) is created by using the Service. Content and AI output are provided for general educational purposes only and are not a substitute for advice from a licensed veterinarian, veterinary behaviorist, or certified dog trainer.

THE SERVICE IS NOT FOR EMERGENCIES. If your dog shows signs of illness, injury, poisoning, or acute distress, stop using the Service and contact a licensed veterinarian or an emergency animal hospital immediately. If your dog displays aggression, biting, or other behavior that could endanger people or animals, consult a qualified in-person professional such as a veterinary behaviorist.

Every dog is different. We make no claims, representations, or guarantees that the Service will produce any particular training or behavioral outcome for your dog. You are solely responsible for your dog's welfare and safety, for deciding whether and how to apply any suggestion, and for complying with laws that apply to you as a dog owner.

The Service also does not provide medical, mental-health, or other professional advice for humans, and it is not a crisis service. If you are experiencing a medical or mental-health emergency, call 911 or, in the US, call or text 988 (Suicide & Crisis Lifeline), and consult a qualified professional.

6. Safety Measures

We build safeguards into the Service, including instructions and filters intended to keep AI output safe, relevant, and appropriate. AI is a developing technology: its risks are not fully understood and safeguards may fail or be incomplete. We do not warrant that any safeguard will work in every case. If you encounter harmful, offensive, or clearly wrong output, please report it using the in-app reporting option or by emailing [email protected].

7. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. Your account is personal to you: you may not share it, sell it, transfer it, or let anyone else use it. You are responsible for all activity under your account. You may create only one free account.

8. Subscriptions and Billing

Parts of the Service require a paid subscription. Subscriptions are purchased through, and billed by, the Apple App Store or Google Play. We never receive or store your payment card details.

Unless you cancel at least 24 hours before the end of the current billing period, your subscription renews automatically and your Apple or Google account is charged for the next period within 24 hours before it starts. You can manage or cancel your subscription at any time in your App Store or Google Play account settings; deleting the app does not cancel a subscription.

Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their respective policies. Except where required by law, payments are non-refundable, and no refunds or credits are given for partially used periods. If we terminate your account for a violation of these Terms or the Acceptable Use Policy, you are not entitled to any refund.

9. Acceptable Use and Fair Use

Your use of the Service is subject to our Acceptable Use Policy, which among other things prohibits automated or programmatic access, attempts to bypass safety measures or rate limits, abuse of free trials, and use of the AI coach for purposes unrelated to dog training and care.

Subscription plans, including any plan described as "unlimited", are subject to fair use. Usage that materially exceeds typical individual usage patterns, that exhibits automated, scripted, or bulk characteristics, or that appears designed primarily to consume computational resources may be throttled, queued, capped, or suspended at our sole discretion, with or without notice.

10. Your Content and AI Output

You retain ownership of the content you submit to the Service, such as messages and information about your dog ("Input"). Subject to your compliance with these Terms, we assign to you our right, title, and interest, if any, in the AI output generated for you ("Output").

You grant us a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and process your Input and Output to operate, maintain, secure, and improve the Service and to comply with law. We may use de-identified and aggregated data for analytics and Service improvement. Our handling of personal data is described in the Privacy Policy.

11. Intellectual Property

The Service, including the app, website, branding, training methodology content, and underlying software, is owned by Nowaffl LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use in accordance with these Terms. All licenses granted to you terminate automatically if you materially breach these Terms.

12. Feedback

If you send us feedback, ideas, or suggestions, we may use them without restriction or compensation to you.

13. Termination

You may stop using the Service and delete your account at any time in the app settings. We may suspend or terminate your access to the Service at any time, without notice, if we reasonably believe you have breached these Terms or the Acceptable Use Policy, if required by law, or if we discontinue the Service. Sections of these Terms that by their nature should survive termination (including Sections 4, 5, 10, 14, 15, 16, 17, 18, and 21) survive.

14. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR DOG. YOUR USE OF THE SERVICE AND ANY RELIANCE ON OUTPUT IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOWAFFL LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR ANY OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM YOUR RELIANCE ON OUTPUT OR FROM ANY INJURY TO, ILLNESS OF, OR BEHAVIOR OF YOUR DOG.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify, and hold harmless Nowaffl LLC and its officers, members, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms or the Acceptable Use Policy; (b) your violation of any law or the rights of a third party; or (c) your use of the Service, including any action you take or fail to take with respect to your dog based on Output.

17. Dispute Resolution; Arbitration; Class Waiver

Before filing a claim, you agree to first contact us at [email protected] and try to resolve the dispute informally for at least 30 days.

Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. YOU AND CHILLDOG EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. Claims may be brought only in an individual capacity.

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration.

If the class action waiver above is found unenforceable with respect to a particular claim, then that claim (and only that claim) must be brought in court under Section 18 and may not proceed as a class arbitration; all other claims remain subject to arbitration.

18. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict of laws rules. For any dispute not subject to arbitration, you and ChillDog consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.

19. Apple App Store Terms

If you downloaded the app from the Apple App Store, the following applies. These Terms are between you and Nowaffl LLC only, not with Apple, and Apple is not responsible for the Service or its content. Your license to the app is limited to a non-transferable license to use it on Apple-branded devices you own or control, as permitted by the App Store Usage Rules. Apple has no obligation to provide maintenance or support for the app. In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.

Nowaffl LLC, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, claims under consumer protection or similar laws, and third-party claims that the app infringes intellectual property rights. You represent that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties. You must comply with applicable third-party terms of agreement when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. Google Play Terms

If you downloaded the app from Google Play, your use of the app is also subject to the Google Play Terms of Service, and Google is not a party to these Terms and is not responsible for the Service.

21. Miscellaneous

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between you and us regarding the Service and supersede all prior agreements about it. You may not assign or transfer these Terms or any rights under them without our consent; we may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

22. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice, for example in the app or by email. The updated Terms take effect on the date stated, and your continued use of the Service after that date constitutes acceptance. If you do not agree to the updated Terms, stop using the Service and delete your account.

23. Contact

Nowaffl LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. For questions, complaints, or claims regarding the Service or these Terms, contact us at [email protected].